SUPPORTING YOUR COLLEAGUES WITH LONG-TERM AND CHRONIC ILLNESS

The Working Well Series, from Make Me A Plan Productivity Expert, Pen Le Kelly
04.02.2026.

Hi there, fans of plans! World Cancer Day on 4th February is an important reminder that serious and long-term health conditions affect millions of people across the UK workforce.

While cancer is often at the forefront of conversations, many employees also live with other chronic or long-term illnesses such as multiple sclerosis, diabetes, heart conditions, and autoimmune disorders. Businesses have a vital role to play in ensuring colleagues feel supported, valued and able to thrive at work.

Creating a supportive workplace begins by creating an open and compassionate culture. Employees should feel safe to talk about their health without fear of stigma or negative impact on their career. Encouraging honest conversations, supported by trained managers and HR teams, helps build trust and ensures individuals receive the help they need.

Flexibility is often key. Long-term conditions can involve fluctuating symptoms, treatment schedules, and periods of fatigue. Offering flexible working arrangements, such as adjusted hours, remote working, or phased returns following treatment, can make a significant difference. Reasonable adjustments are not only good practice but also part of an employer’s responsibilities under the Equality Act 2010.

Practical support is equally important. Clear policies on sickness absence, occupational health referrals, and employee assistance programmes can help colleagues manage both their physical and emotional wellbeing. Signposting to external support organisations, can provide additional guidance for both employees and managers.

Line managers play a particularly crucial role. Training managers to respond sensitively, maintain confidentiality, and regularly check in with employees helps create a more inclusive and understanding environment. It is also important to recognise that support needs may change over time, so regular reviews are essential.

Finally, businesses should focus on creating a workplace culture that values people as individuals. Small gestures, such as team understanding, workload adjustments, or simply showing empathy, can have a lasting impact on morale and retention.

By taking proactive steps to support employees living with long-term or chronic illness, your business not only meets their legal and moral responsibilities but also build stronger, more resilient workplaces where everyone has the opportunity to contribute and succeed.

 

PS If you want to stimulate your brain outside of the workplace, check out the Philosopher-in-Residence blog – out fortnightly on Thursdays, courtesy of Make Me A Plan’s Principal Planner, Anna Pascoe. Browse the latest edition ON FEBRUARY - Make Me A Plan

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